Cancellation & Navigation Policy

At Botegena, we value transparency and want to ensure our clients understand the rules of navigation in Cartagena and how cancellations are handled.

Navigation Flags – DIMAR (Maritime Authority of Colombia)

The Capitanía de Puerto (DIMAR) uses a flag system to indicate sea conditions:

• Green Flag: Normal conditions, safe for navigation.
  
  
• Yellow Flag: Caution is required; restrictions may apply depending on the type of vessel.
  
  
• Red Flag: Navigation is suspended. Boats cannot leave the dock under any circumstances.
  
  

If a red flag is declared, you may choose between:

• Full refund, or
  
  
• Rescheduling your trip for another available date.
  
  

Cancellation Policy

• More than 7 days before your trip: Full refund minus transaction fees (equal to or greater than 4%).
  
  
• Within 7 days of your trip: 50% refund.
  
  
• On the day of the trip:
  
  
  • If DIMAR declares a red flag, you will receive a full refund or the option to reschedule.
    
    
  • If passengers arrive late, the boat will wait for you, but the return time will remain the same.
    
    
  • If passengers do not show up at all, no refund applies.
    
    

Tipping Policy

In Colombia, it is customary to tip for good service.

• We suggest a 10% tip as a standard guideline.
  
  
• Tips are not mandatory but are highly appreciated by the crew.